Welcome to SmartEmailExtractor's Refund Policy. We believe in transparency and ensuring a positive experience for all our users. If, for any reason, you're not satisfied with your purchase, we offer a hassle-free 30-day money-back guarantee.
How to Request a Refund:
To initiate a refund request, simply follow these steps:
- - Contact our dedicated customer support team via email at refunds@smartemailextractor.com. Please include "Refund Request" in the subject line and provide your full name and order number in the body of the email.
- - Our customer support team will promptly review your request and respond within 2 business days to confirm receipt and initiate the refund process.
- - Upon approval of your request, we will process a full refund to your original payment method. Please allow 3-5 business days for the refund transaction to be completed.
Conditions for Refund:
If our application's web crawler doesn't pull through with extracting emails, social profiles, or contact numbers from domains, and our tech squad can't crack the code, you're eligible for a refund.
- - Refund requests must be submitted within 30 days of the date of purchase.
- - Refunds will only be granted if the usage of email extraction credits does not exceed 500.
- - Please note that refunds will not be issued for accidental purchases, dissatisfaction with features, or change of mind.
- - Additionally, account-related issues such as password resets, login problems, or account suspensions are not eligible for refunds.
- - Refunds are not applicable for installation errors on your system.